About the role
Position Summary
This is a full-time staff position with benefits within the New York team. It requires working on-site at the New York City location. The role operates within the Systems Support team, acting as an escalation point for IT Support across North American studios.
Responsibilities
- Escalation support for all incidents and requests using JIRA service desk
- Support of storage requests
- Monitor and maintain a variety of physical and logical systems
- Administration of the OS images and Linux/Windows application packages
- Manage license servers and services
- Support of the Render farm (software)
- Support and administration of enterprise storage platforms and file systems
- Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios
- Work independently and in teams on administrative and technical projects
- Produce and update documentation using Confluence
- Collaborate with other technology teams on various projects and to support artist workflows and production requirements
- Partake in an on-call rotation to provide support outside standard working hours
Mandatory Requirements
- 3+ years in a level 1 IT position or similar role
- Hands-on hardware experience; builds, upgrades, repair
- OS (Redhat based, Windows and OSX) and application support and deployment
- Active Directory management
- Basic scripting language (powershell, bash, python)
- Basic knowledge of Git/version control workflows
- Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS)
- VMware ESXi administration and virtualization fundamentals
- Strong experience in a customer-facing role
- Strong self-guided problem-solving skills
- Commitment to teamwork
- Proven ability to adapt and work well under pressure and to tight deadlines
- Excellent communication and interpersonal skills
Preferred Qualifications
- Configuration Management and Automation
- Windows Systems administration, patch management and deployment
- Networking (Layer2, Layer3 including dynamic routing and VPN tunnels)
- Backup and storage management
- Familiarity with render farm infrastructure and VFX production environments
- Exposure to cloud-based infrastructure and hybrid environments
Compensation
- New York Pay Range: $60,000 - $75,000 per year, non-exempt.
- Pay is dependent on the applicant's relevant skills, experience, and qualifications.
Company Culture and Commitments
- The team prioritizes growth through dedicated training and mentoring.
- Framestore combines talent and technology to support the creation of world-class visual effects.
- The company is committed to equity and inclusion, supporting employees across all genders, races, nationalities, religions, ages, abilities, and sexual preferences.
- The application process is manual; the company does not use artificial intelligence to screen candidates.