About the role
Company Overview
Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe, operating through Rockstar Games, 2K, and Zynga. The company is publicly traded on NASDAQ under the symbol TTWO. The corporate environment is casual, inviting, and fast-paced, with a focus on creativity, innovation, and efficiency.
The Challenge
The Systems Administrator II will provide on-site and remote technical support for the Austin, TX, and international offices. This is a hands-on role involving the entire stack of IT initiatives and requires deep technical insight and fluid collaboration with various technology teams.
Responsibilities
- Serve as the on-site contact for technical operations and support for production and development environments.
- Collaborate with development groups to assess support needs and deliver required resources.
- Ensure client requests and operational problems are resolved in a timely and professional manner.
- Assist with offsite events, including setup, support, and teardown.
- Identify and execute opportunities to automate processes and decrease repeatable incidents.
- Support employee onboarding to ensure new staff are operational on day one.
- Maintain inventory and asset management for company equipment and software.
- Perform basic network troubleshooting, including the interpretation of networking logs and firewall rules.
- Manage user accounts across applications, including LDAP, SSO, SAML, and other third-party provisioning frameworks.
- Develop and maintain process documentation for core tasks.
- Provide support for local travel when required.
- Maintain availability via mobile for after-hours or weekend emergencies.
Mandatory Qualifications
- 3-5 years of experience with Windows 10, MacOS, Microsoft Office 365, Active Directory, and Exchange.
- Experience with TCP/IP based networks, including DHCP and DNS.
- Experience in the installation and maintenance of workstations and infrastructure hardware.
- Proficiency in operating system configuration, management, and support for desktop/laptop and server environments.
- Experience implementing, managing, and troubleshooting network devices and infrastructure.
- Experience with Okta or similar SAML and Two-Factor Authentication solutions.
- Familiarity with SCCM for Desktop OS deployment and software management.
- Experience with AirWatch, Intelligent Hub, Jamf, or equivalent Mobile Device Management solutions.
- Knowledge of computer hardware (desktops, laptops, mobile devices, tablets, and peripherals).
- Knowledge of current generation gaming consoles (Xbox Series X, PS5, Nintendo Switch, PC).
- Proficiency in productivity tools (MS Office, Zoom, Slack).
- Experience with remote work solutions, including VPN and VDI (Horizon View).
- Solid understanding of local and NAS-based storage technologies (Netapp, Nutanix) and cloud-based solutions (Dropbox).
- Solid grasp of security standards and methodologies.
- Introductory level experience with PowerShell and scripting.
- Experience with conference room and AV technology.
- Experience with ServiceNow or equivalent helpdesk ticketing systems.
- Superb communication and team skills, with a proactive customer service demeanor.
- High attention to detail and accuracy in recording and reporting.
- Ability to translate technical jargon for non-technical audiences.
- Passion for video games and the industry.
Preferred Qualifications
- Certifications: MCSE, MCDST, ITIL, Network+, A+.
- Knowledge of game development kits.
Benefits and Perks
- Medical (HSA & FSA), dental, and vision insurance.
- 401(k) with company match.
- Employee stock purchase plan.
- Commuter benefits.
- In-house wellness program.
- Broad learning and development opportunities.
- Charitable giving platform with company match.
- Fitness allowance.
- Employee discount programs.
- Free games and events.
- Stocked pantries.
Work Environment
- This position requires the employee to physically work at the Austin office at least 4 days per week.