About the role
Company Overview
Keywords Studios has been operating since 1998, growing into a global team of over 12,000 professionals across 70+ studios in 26 countries. The company provides services across four lines: Create, Globalize, Media & Entertainment, and Engage. The Engage service line provides technical support, community management, and trust & safety services for AAA and Indie studios.
Role Information
- Employment Type: Fixed-term contract
- Duration: Approximately 6 months
- Location: China
- Working Pattern: Remote
- Area of Work: Marketing
- Service: Engage
Responsibilities
Communication
- Engage directly with players by responding to comments on different social media platforms.
- Work closely with team members to align on Tone of Voice, FAQs, and response guidelines to provide clear communication to the community.
- Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
- Manage client interactions when the CM Lead is on holiday or sick leave.
- Foster and maintain a positive work environment—build engagement, resolve conflicts.
Analytics
- Create reports to analyze content performance and make recommendations based on findings.
- Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
Leadership
- Lead the team when it comes to Paid Social Media.
- Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
- Assist with training and coaching of new and existing Community and Social Media Managers.
Business
- Develop calendars that include creative ideation and produce relevant and engaging content.
- Schedule content to be posted across social channels and write copy for content aligning to brand voice.
- Support campaign planning, audience and trend research, and brand building.
- Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.
Requirements
- Prior experience in community management/social media in gaming on a professional basis.
- Excellent written and verbal communication skills in English.
- Experience in and good understanding of Bilibili, Weibo, Douyin, and Xiaoheihe.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook).
- Applicants must include contact information, personal email address, location, and languages spoken/written on their CV or cover letter.
Benefits and Working Conditions
- Remote role offering flexibility and work-life balance.
- Culture is described as fun, friendly, diverse, and inclusive.
- Exposure to projects with global brands, including MMOs, AAA blockbusters, indie gems, and mobile hits.
- Depending on location and project needs, the position may be open to freelance cooperation or an employment contract.