About the role
Why Sony Interactive Entertainment?
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, a subsidiary of Sony Group Corporation. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people, and an entertainment leader home to globally recognized intellectual properties.
At PlayStation Studios Quality Assurance (QA), the team fosters a playfully positive culture and focuses on crafting outstanding entertainment experiences. The department supports the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, and Guerilla Games.
Role Overview
As a QA Manager, you will oversee the delivery of high-quality QA services across multiple PlayStation Studios titles. You will build relationships with development studios and internal stakeholders to ensure QA services meet project requirements, service levels, and business expectations. Responsibilities include resource planning, budget oversight, operational efficiency, and the development of QA teams.
Work Ratio & Service Ownership
- Manage a portfolio of 2–6 titles, depending on project requirements and operational needs, sometimes with the support of an Assistant Manager (AM).
- QA Managers who also undertake Service Owner responsibilities may have a reduced title commitment.
Responsibilities
- QA Service Delivery: Oversee the delivery of high-quality QA testing services across assigned titles, ensuring alignment with project requirements, timelines, and service levels.
- Studio Relationship Management: Build and maintain relationships with development teams and internal stakeholders, understanding testing needs and operational priorities.
- Service Engagement & Planning: Develop and execute service engagement strategies, coordinating testing requirements, schedules, communication, and service improvements.
- Resource & Budget Management: Collaborate with QA leadership and Production teams to develop resource plans, oversee budgets, monitor operational requirements, and ensure effective allocation of testing resources.
- Operational Efficiency: Identify opportunities to improve testing efficiency, resource utilization, and service delivery processes.
- People Leadership & Development: Lead, coach, and mentor QA team members, supporting performance management, feedback, career development, and succession planning.
- Service Level Management: Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), monitoring service performance and addressing delivery risks.
- Stakeholder Communication & Reporting: Facilitate regular studio engagement meetings, providing updates on testing progress, risks, budgets, schedules, and operational performance.
- Risk & Escalation Management: Act as a key escalation point throughout the Software Development Lifecycle (SDLC), proactively identifying and addressing testing challenges.
- Continuous Improvement & Collaboration: Partner with QA leadership, Service Owners, and cross-functional teams to improve QA methodologies, promote knowledge sharing, and support future service capabilities.
Skills & Qualifications
Essential Requirements
- 3+ years of experience in a management role, demonstrating leadership capabilities, team management, and people development.
- Strong understanding of QA testing methodologies, frameworks, processes, and Software Development Lifecycle (SDLC) practices.
- Experience managing QA service delivery, including testing operations, project requirements, and stakeholder expectations.
- Proven experience in resource planning, budget oversight, and operational performance management.
- Demonstrated ability to lead, coach, and develop teams, including performance management and staff development.
- Strong stakeholder relationship management skills, with the ability to collaborate with development teams, leadership, and cross-functional partners.
- Experience identifying operational challenges, managing delivery risks, and driving process improvements.
- Excellent communication, organizational, and problem-solving skills.
- Experience working within the interactive media, gaming, or video game development industry.
Preferred Qualifications
- Experience working with global or cross-cultural teams in a matrix organizational structure.
- Familiarity with Testing as a Service (TaaS), IT service management, or service delivery operations.
- Knowledge of ITIL best practices and continuous service improvement principles.
- Relevant professional certifications such as PMP, PRINCE2, ITIL, ISTQB, or Lean Six Sigma.
- Experience developing training programs, succession plans, and team capability-building initiatives.
- Bachelor's degree in a relevant discipline or equivalent professional experience.
Training
Relevant training or professional development in the following areas is advantageous:
- ISTQB or other industry-standard testing qualifications.
- Project management certification (PRINCE2, PMP).
- Continuous Service Improvement certification (such as Lean Six Sigma, ITIL).
- Insights and team-building training.
- Staff development training.
- Recruitment and interviewing techniques for team leaders and managers.
Company Culture & Policies
- Work Environment: PlayStation Studios Malaysia encourages a diverse and inclusive work environment with opportunities for professional growth.
- Background Checks: Sony Interactive Entertainment conducts background checks (which may include criminal checks) at the offer stage for all new employees.
- Equal Opportunity: Sony is an Equal Opportunity Employer. Employment decisions are made without regard to gender, race, religion, marital status, disability, age, sexual orientation, pregnancy, or any other protected category.
- Fair Chance Employer: Qualified applicants with arrest and conviction records will be considered for employment.