Program Manager

Role Overview

As a Program Manager on the VALORANT Mobile team, you will help the team operate more effectively across Riot partners and external development partners. This role is centered on program leadership rather than direct feature review or product ownership. You will improve the systems, operating rhythms, and collaboration models that help VALORANT Mobile move with greater clarity, predictability, and efficiency. You will be a force multiplier for the broader product team by helping leaders and partners prioritize work, facilitate alignment, identify the right stakeholders, and define actionable next steps in ambiguous cross-functional spaces. A key part of this role will be partnering closely with Riot stakeholders to improve the greenlight process for feature and content development, enabling both sides to work with stronger transparency, clearer ownership, and more efficient decision-making. You will report to the Product Lead of VALORANT Mobile.

Responsibilities

• Help the VALORANT Mobile product team prioritize complex work across multiple initiatives, functions, and partner teams by creating clarity on goals, trade-offs, ownership, and actionable next steps.
• Facilitate alignment across Riot and external stakeholders by identifying the right decision-makers, driving discussions to clear outcomes, and helping the team navigate complex cross-functional dependencies and escalation paths.
• Help reshape the current greenlight process across different types of features and content for VALORANT Mobile, to evolve the steps, methods, and collaboration model as the game, its operating needs, and its stakeholder landscape continue to change post-launch.
• Drive cross-functional coordination for regular patches and major moments, ensuring teams stay aligned on scope, timing, dependencies, and readiness.
• Build and maintain strong operating systems, including trackers, planning rituals, decision logs, communication loops, and escalation paths that improve team visibility, accountability, and follow-through.
• Proactively identify risks, blockers, and dependency gaps early, then work with partners to resolve issues and keep strategically important work moving.
• Build effective working relationships across Riot and external partners, while communicating priorities, status, risks, and decisions clearly to leadership and stakeholders over time.

Required Qualifications

• 6+ years of experience in program management, project management, production, operations, or a related role in game development, live services, or similarly cross-functional environments.
• Demonstrated experience driving high-complexity, strategically important cross-functional programs from planning through execution.
• Strong prioritization and problem-solving skills, with the ability to turn ambiguity, competing goals, and incomplete information into clear action plans.
• Excellent facilitation, communication, and stakeholder management skills, with experience guiding teams toward decisions and alignment across complex or contentious spaces.
• Experience building or improving processes, planning rituals, and workflow systems that increase transparency, predictability, and execution quality.
• Experience working with distributed teams and external or co-development partners across different cultures, incentives, and working styles.
• Proven ability to identify risks early, manage dependencies, and drive mitigation plans across multiple workstreams.
• Strong documentation and operational tool fluency, including Google Docs, Google Sheets, Slides, Airtable, Jira, Trello, or similar systems.
• Fluency in both English and Mandarin.

Desired Qualifications

• Experience working on tactical shooters, competitive multiplayer games, or mobile live service products.
• Experience improving approval workflows, collaboration models, or operating processes across internal and external teams.
• Experience working in a large, matrixed, and globally distributed organization.
• Familiarity with live game development rhythms such as patch planning, release readiness, seasonal beats, and ongoing cross-team execution support.
• Passion for VALORANT and strong instincts for how to help teams work effectively in service of a great player experience.