About the role
Company Overview
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, SIE is a technology company delivering hardware and network services to over 100 million people and an entertainment leader.
About the Role
The Digital Commerce Experience Product team builds customer and operator experiences for PlayStation’s digital stores. As a Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding the storefront presence across geographies and channels. You will work with global cross-functional teams, including Design, Engineering, Marketing, and Legal.
Location: San Mateo, San Diego, or Los Angeles (hybrid). Remote work is considered with West Coast hours.
Key Responsibilities
- Lead end-to-end customer experience across devices: Translate commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms.
- Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
- Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
- Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution.
- Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions.
- Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant.
- Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.
Required Qualifications
- Experience: 8+ years of product management experience, including 3+ years with large-scale D2C eCommerce products or platforms.
- Platform Expertise: Web, Mobile App, and/or TV app experience highly preferred.
- Product Sense: Demonstrated usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy.
- Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
- Collaboration: Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams.
- Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
- Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences.
- Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels.
- Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment.
- Methodology: Hands-on experience with agile development practices.
Bonus Points
- Experience building global eCommerce or D2C experiences for major digital or retail brands.
- Familiarity with UX design principles, personalization systems, and experimentation platforms.
Compensation and Benefits
- Estimated Base Pay Range: $154,800 - $232,200 USD.
- Benefits: Medical, dental, vision, matching 401(k), paid time off, wellness program, and employee discounts for Sony products.
- Bonus: This role may be eligible for a bonus package.
Equal Opportunity Statement
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. SIE is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered.