About the role
Team Overview
The Riot Commercial Partnerships (RCP) team is responsible for identifying, building, and executing world-class partnerships with leading global brands. The mission is to drive revenue through strategic commercial collaborations that bring meaningful value to Riot’s fans across Games, Entertainment, Esports, and Social Impact. The Partnership Management team serves as the central point of contact, ensuring exceptional service and flawless execution.
Role Summary
As a Senior Partner Experience Manager, you will drive the planning processes and execution of the collective partner experiences across Global and Americas Events, including hospitality, VIP programs, exclusive experiences, and partnership activations. You will serve as a key connector across Partner Managers, Riot teams, partners, agencies, and vendors to bring strategic objectives to life through seamless, high-quality experiences.
You will own the end-to-end planning and delivery of partner experiences, balancing partner needs, business objectives, budget, and location. This role requires strong strategic thinking, operational rigor, creativity, and the ability to manage complex initiatives in a fast-paced environment.
Responsibilities
- Lead end-to-end Partner Experience programs across Global and Americas Events, including hospitality, VIP experiences, activations, and partner deliverables.
- Partner with internal teams, agencies, vendors, and Event Production to ideate, plan, and execute high-impact experiences aligned with Riot and partner objectives.
- Own project plans, timelines, budgets, staffing, dependencies, and stakeholder communication to ensure seamless delivery.
- Own partner assets and event needs, including tickets, credentials, CPX/merchandise orders, gifting, signage, catering, photography, and VIP requirements.
- Coordinate team travel and onsite logistics for Global Events.
- Manage applicable partner contractual obligations and deliverables, ensuring commitments are clearly understood, tracked, and fulfilled.
- Identify opportunities to improve partner experiences, processes, and cross-functional collaboration.
- Manage temporary staff, agencies, photographers, and vendors as needed.
Required Qualifications
- 7+ years of experience in partnerships, experiential events, marketing, production, or a related field.
- Deep experience leading live events from experience design through production and onsite execution.
- Proven ability to build strong partner relationships and deliver exceptional partner experiences.
- Strong project management, organizational, communication, and stakeholder management skills.
- Ability to balance creative thinking with strategic and business objectives.
- Ability to manage multiple complex projects and shifting priorities in a fast-paced environment.
- Experience with budget development, forecasting, and spend management.
- Willingness to work evenings, weekends, and holidays as needed.
- Up to approximately 30% annual domestic and international travel.
Desired Qualifications
- Experience in games, esports, entertainment, or media.
- Experience leading complex, high-visibility global programs.
- Experience developing premium hospitality, VIP, and experiential programs for global partners.
- Experience working across international teams, agencies, vendors, and event production partners.
Compensation and Benefits
- Base salary range: $150,000.00 - $209,600.00 USD.
- Incentive compensation and equity.
- 401K with company match.
- Medical, dental, vision, and life insurance.
- Short and long-term disability.
- Open paid time off policy.
- Flexible work schedules.
- Parental leave for you, your spouse/domestic partner, and children.
Additional Information
- Being a dedicated fan of games is not necessary for this position.
- Per the Los Angeles County Fair Chance Ordinance, core duties that may create a basis for disqualifying candidates with relevant criminal histories include:
- Safeguarding confidential and sensitive Company data.
- Communication with others, including Rioters and third parties such as vendors, and/or players, including minors.
- Accessing Company assets, secure digital systems, and networks.
- Ensuring a safe interactive environment for players and other Rioters.