About the role
General Information
Locations: Vancouver - Great Northern Way, British Columbia, Canada
Worker Type: Regular Employee
Studio/Department: EA Studios - Respawn
Work Model: Hybrid
Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Respawn Entertainment is seeking an organized, proactive, and detail-oriented Operations Coordinator to join our Studio Operations team. Reporting directly to the Head of Operations, you will play a critical role in optimizing our outsourcing and external vendor operational workflows across game development teams.
In this role, you will act as the operational bridge connecting Game Team Production with internal central partners—including Legal, IT, Finance, and Service Delivery—ensuring that vendor contracts, work orders, IT environment setups, and invoice processing run seamlessly and efficiently.
Key Responsibilities
1. Outsourcing Vendor Contracting & Financial Processing
- Contract & Work Order Execution: Partner with Game Team Production to route, track, and process new outsourcing vendor contracts and statements of work (SOWs) through internal Legal, IT, and Finance review pipelines.
- Invoice & Payment Management: Oversee the invoice approval and payment workflow, working closely with central Finance and Accounts Payable to ensure timely processing and accurate tracking against project purchase orders.
- Cross-Functional Routing: Serve as the primary point of contact for resolving bottlenecks during vendor contracting and financial approval cycles.
2. External Vendor IT Onboarding & Access Management
- Service Delivery Partnership: Collaborate directly with the Respawn Studios Service Delivery Lead to ensure timely onboarding and offboarding of external vendor personnel.
- IT Environment & Permissions Setup: Facilitate accurate provision and de-provisioning of hardware, software licenses, network access, and studio permissions for external vendor teams based on production schedules.
3. Operational Process Automation & Reporting
- Program Management Alignment: Partner with the Respawn Studios Program Manager to establish and maintain streamlined operating procedures for vendor management.
- Automated Reporting & Alerts: Help implement automated monitoring systems, tracking dashboards, and proactive alerts to ensure critical milestones—such as contract renewals, work order expirations, and invoice deadlines—are completed on time.
- Continuous Operational Improvement: Identify friction points in current vendor workflows and propose scalable, process-driven improvements to support studio growth and multi-project development demands.
Qualifications
- Experience: 2–4 years of operational, administrative, or project coordination experience within video game development, entertainment, software, or technology industries.
- Vendor & Financial Operations: Familiarity with contract lifecycle management, purchase order generation, invoice processing, and financial approval workflows.
- Cross-Functional Coordination: Proven ability to work effectively with diverse teams across Production, Legal, IT, Finance, and external vendor partners.
- Tool & System Proficiency: Experience using enterprise management, task-tracking, and procurement tools (e.g., Jira, Confluence, Airtable, SAP, or similar financial/procurement platforms).
- Communication & Organization: Strong written and verbal communication skills, exceptional attention to detail, and the ability to manage multiple competing priorities in a fast-paced environment.
Preferred Qualifications
- Experience working within AAA game studio operations or centralized production support environments.
- Basic understanding of IT permissions, asset management, and vendor onboarding compliance frameworks.
- Experience setting up automated tracking dashboards or operational reporting tools.
Compensation and Benefits
Pay Range:
- British Columbia (depending on location e.g. Vancouver vs. Victoria): $74,100 - $102,000 CAD
Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
Benefits:
- Vacation: 3 weeks per year to start
- Sick Time: 10 days per year
- Parental Leave: Paid top-up to EI/QPIP benefits up to 100% of base salary (12 weeks for maternity, 4 weeks for parental/adoption leave)
- Healthcare: Extended health, dental, and vision coverage
- Insurance: Life insurance and disability insurance
- Retirement: Retirement plan to regular full-time employees
- Additional: Certain roles may also be eligible for bonus and other incentive programs.
- Wellness: Holistic approach to programs including physical, emotional, financial, career, and community wellness, mental well-being support, and complimentary games.
About Electronic Arts
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA makes workplace accommodations for qualified individuals with disabilities as required by applicable law.