About the role
Role Overview
Treyarch is seeking an IT Technician for a 100% on-site, 12-month contract position located in Vancouver, BC. This contingent worker role is staffed through Volt. The position requires a talented professional to provide end-user support, diagnose problems in a high-paced studio environment, and collaborate effectively with diverse teams.
Responsibilities
- Provide end-user support (remote or on-site) via Slack, email, or in-person.
- Perform Active Directory management and support.
- Manage workstation provisioning for new and existing users, including imaging, software, and hardware deployment.
- Address remote and on-site hardware issues, including printers, shared PCs, and video game consoles.
- Assist with software deployment and troubleshooting for applications including Office 365, Zoom, Slack, Autodesk, and Adobe CC products.
- Assist with IT assets and inventory management.
- Contribute to IT-related projects.
- Maintain a friendly demeanor and communicative skills.
Qualifications
- Minimum 5+ years of experience providing IT support.
- Familiarity with video game consoles.
- Knowledgeable in PC hardware and Windows environments.
- Proficiency in Microsoft Office 365 troubleshooting.
- Proficient understanding of networking.
- Previous video game studio experience is a plus.
Compensation and Benefits
- Base Pay Range: $69,450.00 - $137,080.00 CAD annually.
- Incentive Compensation: Employees may be eligible for incentive compensation (not guaranteed).
- Benefits:
- Extended health plan (medical, dental, vision, life, and AD&D insurance).
- Disability insurance.
- RRSP with company match.
- Tuition reimbursement.
- Charitable donation matching.
- Paid holidays, vacation, and sick time.
- Compassion, bereavement, and parental leaves.
- Mental health and well-being programs.
- Fitness programs.
- Free and discounted games.
- Supplemental life and critical illness insurance.
- Legal services.
- Relocation: Eligible for relocation assistance if the company requires a move in geographic location.
Studio Information
Treyarch, founded in 1996, is a video game studio responsible for the Call of Duty: Black Ops series and the Zombies mode. The studio emphasizes innovation, collaboration, and a team-based culture.
Equal Opportunity Employer
Treyarch is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or disability. The company is committed to providing reasonable accommodations for disabled individuals.