About the role
About the Role
The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. Framestore invests time into training and mentoring.
This role is predominantly on-site (4-5 days).
Responsibilities
The IT Support Analyst is part of the Systems Support team and serves as the first responder to incidents and requests supporting all Framestore North American divisions.
- First line of support for all incidents and requests using JIRA service desk.
- Workstation configuration support (hardware and software).
- Monitors a variety of physical and logical systems.
- Diagnose and replace hardware components.
- Responsible for managing assets and loan equipment, including relocation and provisioning.
- Interacting with artists on a daily basis.
- Produce and update documentation using Confluence.
- Partake in an on-call rotation to provide support during off hours.
Job Requirements
- Strong experience in a customer-facing role.
- Strong self-guided problem-solving skills.
- Hands-on hardware experience; builds, upgrades, repair.
- Ability to lift loads of a minimum of 25 lbs.
- Basic scripting language (powershell, bash, python).
- A commitment to teamwork.
- Proven ability to adapt and work well under pressure and to tight deadlines.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- OS (Redhat based, Windows and OSX) and application support and deployment.
- Active Directory management.
- Configuration Management and automation.
- Windows Systems administration and deployment.
- Networking (Layer1, Layer2).
Work Environment and Accessibility
- Location: Montreal, Quebec, Canada.
- On-site requirement: 4-5 days per week.
- Our Montreal studio has universal access, with step-free entry, accessible toilets, and quiet spaces available.
- Framestore is committed to providing an inclusive workplace and encourages applications from all backgrounds regardless of gender, race, nationality, religion, age, ability, or sexual preference.
Application Notes
- The requirements listed in this job description are guidelines, not hard and fast rules. Candidates are encouraged to apply if they possess transferable skills even if they do not meet every requirement listed.