About the role
General Information
Locations: Vancouver, British Columbia, Canada
Worker Type: Regular Employee
Studio/Department: EA Studios - Quality Verification
Work Model: Hybrid
Company Overview
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. EA Sports FC is at the forefront of interactive football entertainment, committed to delivering unparalleled experiences to our global community of fans. The Quality Verification and Standards (QVS) team is an integral part of the development process, consistently delivering actionable insights that support game teams to optimize software performance and elevate gameplay.
Role Overview
The Head of Product Experience, FC, will partner closely with senior production and creative leaders to ensure that all FC player experiences exceed player expectations, validated through large and small scale playtesting, research, competitive analysis and understanding the community. You will apply your in-depth knowledge of football (soccer) and game development to objectively evaluate experiential quality, ensuring gameplay, modes, and live services authentically reflect the sport, its culture, and evolving fan expectations across multiple platforms.
Key Responsibilities
- Lead, grow and evolve the Experiential Quality function within the FC franchise, building a team relentlessly focused on driving positive impact on quality and player experience.
- Support the strategic planning and execution for new and current experiences within the EA Sports FC ecosystem. This involves understanding player needs and market trends to innovate and deliver compelling features and gameplay.
- Work closely with the FC Product team to establish a quality assessment framework that translates player experience goals into actionable insights that feed back into the development process in a cohesive and streamlined manner.
- Champion a rigorous, player-centric quality approach by leveraging research, player sentiment, and data to guide every decision about experiential quality.
- Closely support execution and implementation of strategies designed to identify, acquire and engage new cohorts of players working with the Consumer Insights and the PX Research to expand the reach and appeal of EA Sports FC.
- Collaborate effectively with cross-functional partner teams and contribute significantly to the broader Product Center to align experiential quality initiatives with overall business and product objectives.
Qualifications
- 10+ years of game production, game design or game product leadership experience, with at least 5 years in a senior leadership role.
- Past experience with football-related games and products strongly preferred.
- Deep understanding of design thinking, user experience, and systems-level product development.
- Influence-oriented. Excel at collaborating with other leaders such as Executive Producers and Lead Producers, guiding the collective group to the best action, decision, or result. Experience working with creative leaders, UXR, marketing, and quality verification teams.
- Strong track record of influencing executive stakeholders and leading cross-functional initiatives.
- Experience working in fast-paced, high-growth environments.
- Analytical mindset with hands-on experience with development tools, metrics, and risk management frameworks.
- Excellent communication, negotiation, and leadership skills.
Compensation and Benefits
Pay Range:
- British Columbia (depending on location): $169,500 - $242,600 CAD
Canada Benefits Package:
- Vacation: 3 weeks per year to start
- Sick Time: 10 days per year
- Parental Leave: Paid top-up to EI/QPIP benefits up to 100% of base salary (12 weeks for maternity, 4 weeks for parental/adoption leave)
- Health and Wellness: Extended health, dental, and vision coverage
- Insurance: Life insurance and disability insurance
- Retirement: Retirement plan for regular full-time employees
- Additional: Certain roles may be eligible for bonus and other incentive programs, mental well-being support, and complimentary games.
Equal Opportunity
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA will consider employment for qualified applicants with criminal records in accordance with applicable law and makes workplace accommodations for qualified individuals with disabilities as required by applicable law.