About the role
About Glitch Productions
Glitch Productions is an independent animation studio based in Australia making original, long-form animated shows distributed on YouTube. The studio features a tight-knit team of high-performing artists and is dedicated to changing how animation is produced and treated in the industry.
Role Information
The Desktop Support Specialist joins the tech team as the first line of technical support for artists and staff. This hands-on role manages hardware, software, and infrastructure to ensure the studio functions without interruption. Responsibilities span day-to-day troubleshooting, hardware repairs, user account management, network security, and support for specialized creative software. This role operates as part of a global support team.
Duties and Responsibilities
- Provide technical support and troubleshoot hardware/software issues on-site and as part of the Global support team.
- Repair and maintain office hardware, including AV equipment and meeting technology.
- Install and troubleshoot CG/animation software suites.
- Manage user accounts and Group Policies on Active Directory.
- Maintain cyber security measures for all staff and company accounts, managing AV measures on-premises and remotely.
- Maintain and manage Perforce.
- Manage users and user data in a Google Enterprise environment.
- Deploy monitoring tools to identify and classify network events.
- Assess and recommend improvements to network operations and integrated hardware, software, communications, and operating systems.
- Record diagnosis and resolution of network faults, network enhancements, modifications, and maintenance instructions.
- Create and maintain helpdesk documentation for users and technical documentation for tech staff.
- Record inventory of all software and hardware in the office.
- Perform other duties or responsibilities as reasonably required by the company.
Required Skills and Qualifications
- Artist Tools: Unreal, Unity, AdobeCC, Maya, ToonBoom, MSOffice.
- Security: ESET, Fortigate, Kerberous, TLS.
- Networking: DHCP, DNS, AD, SMB.
- Servers and Platforms: AWS, Windows Server.
- Virtualisation: Hyper-V, Proxmox, KVM, Docker, Fleet/Salt/Puppet.
Bonus Skills
- Excellent written, verbal, and interpersonal communication skills.
- Strong stakeholder management and time management skills.
- Understanding or experience with arts, animation, gaming, and/or internet nerd culture.
- Extremely organized with a strong work ethic.
- Engaging personality and willingness to learn.
- Positive, go-getter attitude with a passion for making things.
Benefits and Perks
- Competitive starting salary with reviews every 6 months.
- Flexible work arrangement and schedule, including work-from-home options and flexi-hours.
- Casual and fun office environment where individual input is valued.
- Regular work functions and free entry to conventions and events.
- Location close to public transport in the heart of Parramatta CBD.
- Paid gym memberships.
- Regular company breakfasts/lunches.
- Diverse team that values independent input and career development.
Values
- Passion: Every team member has a passion for the work and why they do it, allowing for creative energy and personal touches on all projects.
- Innovation: Focus on new ideas and breakthrough technology to push industry boundaries.
- Teamwork: Value for diversity and the range of skills required to create works that require a collaborative team effort.
- Integrity: Commitment to doing right for projects and team members.
Glitch Productions is an inclusive workplace that hires based on skills, passion, and potential.