About the role
Company Name: Kabam Games, Inc.
Business Address: 733 Seymour Street, Unit 800, Vancouver, BC
Job Type: Full-time, Permanent
Work Location: Vancouver, BC
Wage Range: $130,000 - $154,000 CAD
Language of Work: English
Contact Info: careers@kabam.com
Primary Purpose
Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of the flagship game Marvel Contest of Champions. Responsibilities include fostering a positive and open environment for players, facilitating engaging discussions and events, and managing communications and replies across social media channels and community platforms. This role builds player relationships, boosts retention, and drives brand loyalty, while acting as a bridge between developers and marketing teams. This is a full-time, on-site position based 5 days a week at the Downtown Vancouver studio.
Key Accountabilities
Content Creation:
- Create and maintain a communications calendar for all outgoing player-facing content.
- Execute live streaming strategy, plans, and hosting.
- Serve as voice/on-camera talent.
- Oversee and produce featured Champion/content production.
- Breakdown deep dives, new modes, and key features.
- Provide social media team support and community/brand consultation for game-side relevance.
- Develop educational content and provide monthly product release support for marketing.
- Act as liaison between game team and marketing.
Player Engagement and Forum Moderation:
- Maintain and update official Forums and Discord; manage bots and platform additions.
- Engage with community members by responding to discussions and meeting engagement metrics.
- Host monthly follow-ups for players regarding developments and improvements.
- Review Discord/Forum posts and enforce moderation guidelines.
- Gather feedback and advocate for player interests internally.
- Observe social channels to provide guidance on replies and posting strategy.
- Oversee and contribute to community giveaway and engagement events.
VIP and Content Creator Relations:
- Maintain relationships with VIPs and Content Creators; provide programs to enhance their output.
- Collaborate with creatives/designers on Dev Diaries, short-form video, live streams, and AMAs.
- Maintain the Content Creator Program; provide assets, materials, and workshops.
- Manage, maintain, and grow the Creator Code program.
Tracking and Reporting:
- Monitor channels for bug reports, log issues, and update the player-facing bug board.
- Collaborate on weekly sentiment and feedback reports for Dev and leadership teams.
- Facilitate cross-departmental communication with publishing and development teams.
Cross-functional Collaboration:
- Work with social, community, and brand teams to ensure aligned messaging.
- Inform teams on details regarding major events and game additions.
- Communicate with the community team to identify game issues and track status.
- Attend cross-department meetings to provide feedback on campaigns and features.
- Collaborate with Customer Support to ensure a seamless player experience.
Dev / Game Team:
- Consult on Live Ops, Live Game, and Economy design.
- Perform player experience QA.
- Provide a proactive perspective on upcoming modes, offers, and events.
- Conduct checks on launch readiness for modes, events, crystal pools, and tags.
- Provide reporting and analysis on experience findings.
Special Projects:
- Take ownership of special projects and set priorities with leadership.
Qualifications and Experience
- Experience:
- Minimum 5+ years of experience in Marvel Contest of Champions.
- Subject Matter Expert in Marvel Contest of Champions, including master's experience in Alliance War, celestial experience in Battlegrounds, and Elder progression level.
- 5+ years of experience working with external consumers and internal development teams to bridge product gaps.
- 2+ years of experience creating and publishing content for Marvel Contest of Champions.
- 3+ years of experience running and operating gaming-specific social media channels (YouTube, Instagram, TikTok, etc.).
- Skills:
- Advanced capture, video editing, and on-camera experience.
- Strong written and verbal communication skills.
- Knowledge of Discord management and development.
Benefits and Perks
- Health and Wellness:
- Extended health coverage from day one (dental, life, disability, paramedical).
- DEIB benefits: gender-affirming care, fertility care, and hormonal treatments.
- Telus Virtual Health access.
- Employee and Family Assistance Program for mental/financial/emotional well-being.
- Financial:
- Flexible Spending Accounts (group RRSP/TFSA, Health/Personal Spending accounts).
- RRSP matching after 90 days.
- Commuter benefit: monthly cash allowance for transit, parking, or logistics (childcare/pet care).
- Time Off:
- Paid parental leave, flexible PTO, paid volunteering time, sick leave, and holiday closures.
- Professional Development:
- Regular lunch & learns and education stipend.
- Office Culture:
- Flexible work environment, team social events, and office amenities.
- Pay transparency and clear career mapping.
- Equal Employment Opportunity employer; accommodations provided upon request.