About the role
About Us
Scape is a Swedish game studio of about 30 people, fully remote by choice. They are launching Gravity on Steam Early Access, a precision climbing game featuring 100 players sharing one server and one tower. Scape is a growing platform of multiplayer games where a player's identity carries across titles. The senior team includes veterans from Arrowhead (Helldivers 2), Avalanche Studios, and Ubisoft.
The Role
The Senior Community Manager for APAC will build and run the community in the Asia Pacific region, prioritizing Greater China, followed by Japan and Korea. The position reports to the Lead Community Manager and collaborates with the Lead Commercial Manager.
Responsibilities
- Community Management: Build and run the community in Greater China from its first thousand members, including channel management, daily presence, and establishing the brand voice in Chinese.
- Platform Management: Manage official presence on Bilibili, Xiaohongshu, and other platforms, handling operational work for foreign studio verification and compliance.
- Steam Presence: Oversee the Chinese-language surface on Steam, including discussions, replies, reviews, and the quality of translated store text and announcements.
- Volunteer Moderator Program: Recruit, brief, and manage volunteer moderators for Japan and Korea, maintaining clear rules and escalation paths.
- Creator Relations: Collaborate with the Lead Commercial Manager to communicate with the clipper and creator network across the region.
- Events: Plan and host creator events and play sessions in the region's prime time.
- Live Communication: Plan and host live sessions in Chinese and English, including AMAs, developer Q&As, and play nights.
- Monitoring: Monitor for issues, exercising judgment on escalation and problem-solving.
Mandatory Qualifications
- Fluent in spoken Mandarin and written Simplified Chinese.
- Deep knowledge of the Chinese platform landscape (Bilibili, Xiaohongshu, Douyin, Heybox, WeChat, QQ) and the Chinese-language player community on Steam.
- Experience with account onboarding, enterprise verification, real-name requirements, and content-review regimes for foreign companies in China.
- Proven experience running a community for a live multiplayer game through a launch or a period of significant growth.
- Based in Asia Pacific, outside of mainland China.
- Fluent in English; capable of writing fast and well in both English and Chinese.
- Understanding of creator culture, including agency and MCN interactions with studios.
- Comfortable on camera and hosting live sessions in Chinese and English.
- Experience managing moderators or volunteer teams, including teams speaking languages other than the candidate's primary language.
- Ability to remain calm during crises and manage events during weekends/evenings.
- Availability to work during APAC prime time with a fixed daily overlap window with the team in Central Europe.
Preferred Qualifications
- Ability to write Traditional Chinese.
- Proficiency in reading Japanese or Korean.
- Proximity to China's time zone.
Employment Terms
- Location: Remote, based in Asia Pacific (outside mainland China).
- Type: Full-time, long-term contract.
- Work Culture: Remote, self-motivated, and flexible. No timesheets or performance theater; emphasis on trust and mutual support.
Practical Information
- Recruitment is ongoing.
- Applications must be answered in English.
- This application process utilizes an AI tool for screening CVs and application criteria; final hiring decisions are made by a human recruiter.