About the role
Company Overview
KingsIsle Entertainment Inc. believes great games can't exist without a driven team and passionate community working together in unison. The Community Manager acts as a prominent public figure representing the company and serves as a bridge between internal game teams and the communities for titles including Wizard101, Pirate101, and Ravenwood Academy.
Responsibilities
- Serving as the public face of KingsIsle games by addressing community concerns in a timely manner, interacting across multiple channels, and providing clear messaging for important news.
- Planning and executing the community roadmap and coordinating critical community beats throughout the year.
- Collaborating with the existing Community Manager to run community activations and providing feedback.
- Coordinating with the Marketing team to ensure community activations align with wider department and studio goals.
- Crafting fun, effective, and engaging social media campaigns to entertain the audience and grow brand awareness.
- Brainstorming, planning, and executing community-centric projects including contests, surveys, and newsletters.
- Managing content creator initiatives and maintaining relationships with key content creators.
- Operating livestreams in coordination with Marketing and Design teams.
- Creating and submitting regular reports summarizing community actions, performance, and future campaign improvements.
Requirements
- 3+ years of professional experience managing online video game communities (live service game experience is a bonus).
- Ability to communicate efficiently and professionally in fast-paced situations.
- Adaptable organizational skills with the ability to plan ahead and develop effective solutions to problems.
- Creative mindset with knowledge of current trends.
- Confidence and comfort streaming on camera using platforms such as Twitch and YouTube.
- Expertise in social media platforms and an understanding of their mechanics.
- A passion for data and deriving new insights from work projects.
- Ability to function effectively as a team player, collaborator, and independent operator.
- Proficiency in Microsoft Office.
- Strong written and verbal communication skills.
Benefits
- Competitive compensation.
- Unlimited PTO.
- Company fun days and parties.
- Free game swag (such as plushies).
- Medical, dental, and vision care benefits.
- 401(K) with employer match.
- Flexible Spending Account options.
- Lifestyle Benefits Program.
- Employee Learning Program.
- Diverse and welcoming team environment.