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Zendesk

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Founded
2007
Employees
5001-10000
Offices
11

About Zendesk

Zendesk is a customer service and engagement platform founded in 2007. The company provides a suite of support, sales, and customer communication software designed to improve customer relationships. Key products include Zendesk Support for ticketing, Zendesk Chat for live messaging, Zendesk Talk for voice support, Zendesk Explore for analytics, Zendesk Gather for community forums, and Zendesk Sell for sales force automation. Zendesk powers billions of conversations, connecting over 100,000 brands with hundreds of millions of customers across multiple channels including telephony, chat, email, messaging, social media, and help centers. The company was acquired by Hellman & Friedman and Permira in 2022.

More about Zendesk

Leadership:

  • Tom Eggemeier (CEO)
  • Mikkel Svane (Founder)
  • Morten Primdahl (Founder)
  • Alexander Aghassipour (Founder)

Focus & Specialization:

  • Specialization: Customer service software and sales CRM
  • Services: Customer support ticketing system, self-service help centers, live chat, voice support, and sales automation
  • Tools: Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Explore, Zendesk Gather, and Zendesk Sell

Vision & Mission:

  • Mission: To make customer service better for everyone, everywhere
  • Values: Humbleness, empathy, and being "disturbingly helpful"

Portfolio & Partnerships:

  • Key Projects: Powering customer experiences for over 100,000 brands across diverse industries
  • Partners: Major integrations with AWS, Salesforce, Slack, Shopify, and Microsoft
  • Awards: Frequently recognized as a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center

Notable credits

5 credits
  • Digital Transformation Project
  • Mobile App Development
  • Software Platform
  • Enterprise Solution
  • Cloud Migration

Offices

Where Zendesk is based

11 locations

  • Melbourne office

    Melbourne, Victoria, Australia

  • Copenhagen office

    Copenhagen, Denmark

  • Paris office

    Paris, Île-de-France, France

  • Bengaluru office

    Bengaluru, Karnataka, India

  • Dublin office

    Dublin, County Dublin, Ireland

  • Tokyo office

    Tokyo, Japan

  • Manila office

    Manila, Metro Manila, Philippines

  • Singapore office

    Singapore

  • London office

    London, England, United Kingdom

  • Madison office

    Madison, Wisconsin, United States

  • San Francisco office

    San Francisco, California, United States

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