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Toaster

Creative & Production
Open roles
0
Founded
2010
Employees
51-200
Offices
4

About Toaster

Toaster is an independent international creative and innovation studio focused on branding, product marketing and digital experiences. Founded in late 2010 by former Google creatives, it works with technology companies and their internal product marketing teams to help people discover, understand and use products. Its work spans customer acquisition, activation, engagement and retention, bringing together brand strategy, design and creative technology.

Headquartered in London, the agency serves clients across Europe, Asia-Pacific and North America. Its approach combines strategic positioning with campaign production and interactive development, supporting both product launches and ongoing communications. Multi-market localization and scaled production help adapt campaigns for different audiences while maintaining consistent messaging and visual identity.

From positioning to product experiences

Toaster's branding work includes qualitative and quantitative research, messaging frameworks, tone of voice, visual identity systems and practical toolkits for brand stewardship. Motion design and illustration support these systems across campaign and product communications.

Its product marketing practice covers launch campaigns, social content, feature education and always-on communications. The studio also builds websites, web applications and experiential work, including WebGL environments, AI-powered tools, emerging technology prototypes and live or virtual event activations. These capabilities connect communication about a product with opportunities to experience its features directly.

Technology and consumer platforms

Google and Alphabet businesses form a long-standing part of Toaster's client relationships. Reported work includes Pixel device launches, Google Search campaigns in India, Gemini promotions, ChromeOS Flex sustainability communications and launch assets for Project Relate, Google's speech accessibility application.

The agency's portfolio also extends to entertainment, consumer electronics, social platforms, logistics and digital retail. Its work includes the global rollout campaign for Netflix's redesigned television experience and an interactive wastewater surveillance dashboard for Verily. Across these projects, Toaster applies its combination of strategy, storytelling and technical production to explain complex products and create communications for varied markets and audiences.

More about Toaster

Leadership

The report identifies Tom Dunn as Co-Founder and CEO, Joann DeLanoy as EMEA Managing Director, Susannah Bard as US Managing Director, Bhawika Chhabra as INSEA Managing Director, and Ira G as Chief Creative Officer.

Working model

The US team adopted a permanent remote-first operating model in spring 2023, continuing to serve North American clients under US leadership.

Industry recognition

The report lists Cannes Lions and D&AD Pencils among the agency's recognition, alongside The One Show's #1 Agency Singapore and MMA Global's #1 Digital Specialist Agency distinctions. The Netflix India campaign “Har Parivaar ke Liye” won Gold at the 2025 Good Ads Matter Awards.

Notable credits

10 credits
  • Google Pixel 9, 9a and 10 launch experiences
  • Netflix Global TV Experience rollout campaign
  • Netflix India — Har Parivaar ke Liye
  • Gemini — Unlock Your Dreams
  • YouTube Shorts x Jio
  • Google Search — Dhoondenge Toh Milega
  • Google ChromeOS Flex — Don't bin it, just flex it
  • Verily Wastewater Dashboard
  • Snapchat India out-of-home campaign
  • Google Project Relate

Offices

Where Toaster is based

4 locations
  • Toaster EMEA

    Headquarters
    10–14 Grape Street, London WC2H 8DY, United KingdomLondon, England, United Kingdom
    About this office

    Global headquarters and EMEA production center. The report distinguishes the public-facing Grape Street address from the statutory registered office at 86–90 Paul Street.

  • New Delhi office

    New Delhi, Delhi, India
  • Toaster INSEA

    160 Robinson Road, #24-09 Singapore Business Federation Center, Singapore 068914Singapore
    About this office

    INSEA regional studio housing the Asia-Pacific creative and technical team. Direct operations continue through Toaster Pte. Ltd. following cessation of the earlier foreign branch registration.

  • San Francisco office

    San Francisco, California, United States

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