Paperplane

Paperplane is an Indian HealthTech company established in 2021 that builds digital clinic infrastructure around WhatsApp. Based in Bengaluru, it provides software for independent medical practitioners, standalone clinics, polyclinics and hospital outpatient networks across India. Its platform brings clinical administration, patient communication and practice management into a messaging interface already familiar to many healthcare providers and patients.

The company developed its approach in response to the administrative fragmentation and cumbersome electronic health record systems encountered by independent practitioners during the COVID-19 pandemic. Its software connects the stages of an outpatient visit, from appointment booking and patient intake through consultation, prescription delivery, payment and subsequent follow-up.

Digital clinic products

Paperplane Lite serves solo practitioners, while Paperplane Enterprise supports polyclinics, hospitals and outpatient networks. The enterprise offering includes white-labeled, multi-doctor practice management software. Healthcare providers can use web dashboards alongside WhatsApp-based patient interactions, with medical records accessible to clinicians and administrative staff on desktop and mobile.

The platform combines appointment scheduling, digital intake forms, teleconsultation coordination and electronic medical records. An AI-assisted prescription tool lets doctors create digital prescriptions and send them directly through WhatsApp. An automated virtual receptionist supports appointment booking, consultation scheduling, payment collection and medical query triage.

Patient engagement and practice development

Paperplane also supports communication after a consultation, including automated follow-up reminders, vaccination reminders and clinic announcements. Payment links and integrated split-payment options extend its administrative tools into healthcare payments.

For practices developing their online presence, the company offers personalized clinic landing pages, custom domain integration, Google Business Profile optimization and social media marketing collateral. These tools sit alongside its clinical and administrative software rather than requiring a separate patient communication channel.

Integration with India’s Ayushman Bharat Digital Mission enables patients to create Ayushman Bharat Health Account IDs and link electronic health records. The platform serves providers in Tier 1, Tier 2 and Tier 3 cities, addressing outpatient practice needs across different scales of healthcare organization.