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Media Zoo

Creative & Production
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Founded
2003
Employees
51-200
Offices
2

About Media Zoo

Media Zoo is a UK creative communications, learning and production agency founded in 2003. It combines broadcast storytelling, behavioral science and digital design to help organizations communicate change, develop workforce capabilities and engage audiences. Its work spans corporate film, animation, enterprise learning, strategic communications and digital experiences, with operations in London and Glasgow.

Storytelling and workforce learning

The agency produces brand films, corporate dramas, documentaries, motion graphics and animated explainers. Its production capabilities include 2D and 3D animation alongside filmed scenarios that support employee learning and organizational communication. Projects range from induction and onboarding content to campaigns addressing conduct, inclusion and customer empathy.

Learning services encompass digital pathways, blended programs, workshops and mandatory training. Media Zoo brings these formats together with communications strategy to support changes in workplace behavior and business processes. Its work also includes executive media training, live facilitation and immersive learning experiences.

Communications and digital experiences

Media Zoo provides internal employee engagement campaigns, external media relations, public affairs and crisis communications. Brand identity and campaign design complement its production and learning work, allowing communication programs to extend across film, digital content and supporting materials.

Its digital offering includes custom portals, immersive Web VR and AR experiences, and AI capability enablement. The agency also supplies creative and production specialists through its Talent Studio service, embedding teams within enterprise client operations. Live, virtual and hybrid events remain part of the reported offering, although the business began reducing lower-margin live events activity in 2025–2026 while concentrating on digital products, strategic communications and AI workforce enablement.

Media Zoo serves financial services, retail, consumer goods, engineering, technology, public-sector and nonprofit organizations. Its portfolio includes corporate storytelling, learning and communications assignments for organizations such as HSBC, PwC, Zurich Insurance, ASOS, ABB and Meta. Across these disciplines, the agency connects content production with learning delivery and strategic communication rather than treating each as an isolated project.

More about Media Zoo

Founders and leadership

  • Former BBC and Channel 4 television producers Rachel Pendered and Mark Killick founded the business, initially as a collaborative network of production freelancers.
  • The founders stepped back from statutory director positions in August 2023. Giles Smith, who joined in 2020, became CEO, and Andrew McRae became Non-Executive Board Chairman.
  • Darren Poynton joined the board as CFO and COO in August 2024. Susan Steele joined as Non-Executive Director in October 2026.

Production and operating methods

  • The agency uses its Strategy, Story, Training (S2T) framework to connect organizational strategy, communication and workforce development.
  • Zoo+ is its outsourced creative partnership model, identified as an expansion priority following the 2022 growth investment.
  • In February 2026, the group brought together Mediazoo's creative learning and film practice, Uncertainty Experts' behavioral-science expertise and Finer Vision's AI engineering capabilities. Their collaboration includes the Uncertainty & AI Ready Platform, deployed on Microsoft Marketplace.

Recognition

The report credits Media Zoo with more than 200 creative and industry awards, including simultaneously holding the Cannes Corporate Media & TV Awards Grand Prix and the New York Film & TV Festivals Grand Prize. It also records multiple consecutive EVCOM Production Company of the Year wins, PRWeek's Number 1 Agency for Internal Communications recognition, and accreditation as a Learning and Performance Institute partner. Years for these distinctions are not specified in the supplied research.

Notable credits

18 credits
  • HSBC — Empathy for Every Voice on the Line
  • HSBC — Redefining Conduct Through Courage
  • HSBC — Empowering Staff to Own Social Media
  • Zurich Insurance — Zurich Empathy Program
  • Santander — It Starts Here
  • PwC — Leadership Agenda
  • PwC — Reframing Unconscious Bias / You're Welcome
  • AXA — Regulatory and compliance training suites
  • Tesco — TESCO FLOW
  • ASOS — Turning Discomfort into Dialogue to Spark Inclusion
  • ABB — Less Is More
  • ABB — Electrification Meets Ingenuity: Stories That Power Progress
  • Meta — Bringing Web VR to Life with Cardboard (OCP)
  • Meta — Over the Shoulder Training
  • Fever London — Digital engagement and PR campaign
  • It's a Penalty — Strategic communications and PR campaign partnership
  • National Parking Platform — Corporate communications and media relations
  • Hero Brands — Corporate PR, media relations and crisis communications

Offices

Where Media Zoo is based

2 locations

  • London office

    Headquarters
    1 The Boulevard, Imperial Wharf, London, SW6 2UB, United KingdomLondon, England, United Kingdom

    Global headquarters with executive leadership, creative studio and post-production facilities.

    info@mediazoo.tv+44 (0)20 7384 6980
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  • Glasgow office

    70 Hutcheson St, Merchant City, Old Sheriff Court, 2nd Floor Mezzanine Office Unit, Glasgow, G1 1SH, Scotland, United KingdomGlasgow, Scotland, United Kingdom

    Opened 2016

    About this office

    Scottish regional branch operated through Media Zoo Scotland Limited, providing creative production, digital learning and regional client management.

    katie.clark@mediazoo.tv+44 (0)141 471 8399
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