Clockwork

Clockwork is a Minneapolis-based digital experience design, software engineering, and technology consulting agency. Founded in 2002 by Nancy Lyons and Chuck Hermes, the independent company develops websites, mobile applications, custom software platforms, and enterprise content systems for regional, national, and global organizations. Its work combines human-centered design with engineering and strategic consulting to help clients improve digital products and business processes.

The agency’s engagements span discovery through ongoing support. Collaborative scoping workshops and digital product roadmaps help define problems and establish priorities, while change management supports the adoption of new systems. Experience design work includes user experience architecture, interface design, and accessibility-first design systems. Engineering capabilities cover full-stack development, API integrations, cloud architecture, and deployment, alongside managed hosting and enterprise application maintenance.

Enterprise platforms and applied AI

Clockwork works with content management platforms including Drupal, WordPress, and Umbraco. Its technology practice also encompasses digital modernization, web and mobile applications, and systems that connect operational information across an organization. Applied AI services include generative AI integrations, internal assistants, and workflow automation, with projects addressing practical needs such as accessing business knowledge and improving accessibility.

Its portfolio illustrates this combination of strategy, design, and implementation. For Häagen-Dazs, Clockwork developed Ask Adam, an enterprise AI assistant that replaced fragmented operational manuals. Work for Minnesota Lottery combined web modernization with AI-powered accessibility compliance transformation. Other engagements include modernizing paper-based workflows for Clearfield, developing an AI adoption roadmap for Wilson Tool, and engineering a WooCommerce platform for All Around Industry Supply’s inventory and ordering requirements.

Clockwork serves healthcare, financial services, manufacturing, energy and construction, government, retail, higher education, and agriculture. In November 2022, it launched Tempo, an internal studio offering streamlined digital design, development, and support for small and medium-sized businesses. This extends its operating model beyond large enterprise custom builds to smaller engagements with more focused production needs.