Capacity
- Open roles
- 0
- Founded
- 2017
- Employees
- 51-200
- Offices
- 2
About Capacity
Capacity is an enterprise software company specializing in AI-powered customer experience automation, conversational intelligence, and knowledge orchestration. Based in the St. Louis area, it develops a cloud-native platform for contact centers, helpdesks, and internal business operations. Its products combine automated self-service with tools that help human agents find information, respond to inquiries, and evaluate customer interactions.
The platform brings together natural language processing, generative AI, enterprise search, and workflow automation. AI agents handle inquiries across web chat, voice, SMS, and email, while unified knowledge management indexes information from company documents, knowledge repositories, customer relationship management systems, and ticketing platforms. These capabilities support both customer-facing assistance and internal functions such as IT support and human resources.
Automation and agent support
Capacity's self-service tools are designed to resolve routine inquiries and automate first-line support tasks. Its low-code and no-code workflows support automated follow-ups, proactive messaging campaigns, and processes that connect information across business systems. For interactions requiring human assistance, the platform provides live response suggestions, agent guidance, and conversation summaries.
Conversation intelligence and automated quality assurance extend that support beyond the live exchange. The platform analyzes interactions and scores service quality, bringing self-service automation, real-time assistance, and post-call evaluation into a unified offering. Its markets include financial services, healthcare, higher education, retail, technology, and outsourced contact center operations.
Company development
Founded in 2017 as Jane.ai, the company initially focused on making workplace information accessible through conversational messaging. It adopted the Capacity name in August 2019 as its scope expanded toward broader enterprise support automation.
Acquisitions have played a substantial role in that expansion, adding capabilities in business messaging, speech recognition, synthetic speech, enterprise answers, and workforce optimization. The resulting platform combines knowledge access with customer communications and contact center intelligence. Capacity remains an independent, privately held company, serving more than 20,000 customer organizations worldwide according to its published company information.
More about Capacity
Leadership and origins
- David Karandish is co-founder and CEO; Chris Sims is co-founder. The report does not assign Sims a current executive title.
- The founders previously built Answers Corp., which they exited in 2014 in a $900 million transaction. Capacity originated within the Equity.com incubator.
Acquisition model and milestones
- Capacity describes its expansion approach as a “compound startup” strategy, bringing together capabilities from more than a dozen acquisitions.
- Acquisitions include Textel, LumenVox, Denim Social, SmartAction, and CereProc. Lucy and Envision joined in October 2024, alongside the purchase of certain Linc assets from RS1 Needle, a Stage Fund portfolio company. The Linc transaction was an asset purchase rather than evidence of acquiring its premises.
- Call Criteria and Verbio Technologies were added in 2025.
Financing
- The report records more than $203 million in total financing across venture and growth funding rounds.
Offices
Where Capacity is based
- 6665 Delmar Boulevard, Suite 300, University City, MO 63130, USAUniversity City, Missouri, United States
University City office
HeadquartersAbout this office
Overall corporate headquarters in the St. Louis metropolitan area, housing executive leadership, engineering, sales, and product development.
- St. Louis, Missouri, United States
St. Louis office
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