About the role
Department
Quality Assurance & Test
Location
Montreal, Canada (Note: Role is open to multiple locations in North America, excluding CA, NY, & WA)
Company
Epic Games
Product
Epic Online Services
What Makes Us Epic?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, the team is always innovating. Being Epic means being a part of a team that continually strives to do right by the community and users.
Quality Assurance: What We Do
The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. The team works closely with developers and production to ensure the best possible user experience for the community and customers.
What You'll Do
Epic Games is looking for a full-time Tester to join the Release QA team. The person in this role will be responsible for running tests and supporting release and live operations for Epic Products. Key responsibilities include:
- Executing and developing detailed test cases to ensure the quality of multiple products while balancing speed and coverage
- Creating, maintaining, and owning comprehensive test cases based on predefined test scenarios
- Investigating and analyzing issues to identify root causes, and communicating or escalating issues when necessary, keeping the broader context in mind
- Providing the development team with reports on blocking issues, test results, and overall quality status while facilitating discussions around potential risk areas
- Writing clear and concise bug reports with detailed reproduction steps
- Leveraging knowledge of product features to identify issues and inefficiencies
- Independently setting daily priorities while also assisting with the team's priorities
- Supporting ongoing operations in the live environment through rotating on-call shifts in addition to normal working hours
- Playing a supporting role in overseeing test teams to help ensure that testing is aligned to goals and schedules
What We're Looking For
- A minimum of 3 years of experience in QA/Testing at games or software companies
- Technical software or troubleshooting skills (degree in Computer Science or equivalent, self-taught, or relevant experience)
- Experience with gaming consoles and/or mobile devices
- Experience with software development and building games or software
- Familiarity with the software development life cycle and the role of testing within it
- Proficient in logging defects in bug-tracking systems like Jira
- Experience testing software within a structured QA team
- Ability to analyze defect trends, identify coverage gaps, and provide feedback to prevent future issues
- Experience with game engines such as Unreal, Unity, etc.
- Experience in creating and executing creative test scenarios independently, utilizing product knowledge and available feature documentation
Benefits
- 100% employer-paid benefits for employees and dependents
- Coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, and long-term disability insurance
- Weekly indemnity (short-term disability)
- Retirement savings plan with a competitive employer match
- Employee Assistance Program (EAP)
- Robust mental well-being program through Modern Health, providing free therapy and coaching for employees and dependents
About Us
Epic Games is a leading interactive entertainment company. For over 30 years, they have been making award-winning games and engine technology. Epic's award-winning Unreal Engine technology provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR. It is also used by content creators across media, entertainment, automotive, and architectural design industries. Epic Games values diverse teams and an inclusive work culture and is an Equal Opportunity employer.