About the role
Role Overview
Molinare is seeking a talented and proactive Technical Support Engineer to join the Post Production Technology team. This role involves maintaining, enhancing, and securing the infrastructure that supports world-class film and television projects. The position requires a hands-on engineer capable of delivering both preventative and reactive support in a fast-paced environment.
Key Responsibilities
- Providing day-to-day support, maintenance, and troubleshooting across post-production and IT systems.
- Installing, configuring, and maintaining technology infrastructure throughout the business.
- Managing support requests through the helpdesk system, ensuring tickets are resolved within agreed service levels.
- Supporting system upgrades, technical installations, and infrastructure projects.
- Identifying opportunities to enhance workflows, improve operational efficiency, and introduce new technologies.
- Contributing to the security and resilience of systems to safeguard client content and intellectual property.
- Collaborating closely with production and business teams to ensure technology solutions meet operational requirements.
- Providing regular updates and technical recommendations to the Head of Post Production Technology.
Candidate Profile
The ideal candidate is a hands-on engineer with a naturally curious mindset, excellent troubleshooting skills, and a passion for delivering outstanding technical support. You must be comfortable working independently, prioritizing competing demands, and remaining calm under pressure.
Essential Skills & Experience
- Experience supporting technology within a post-production, broadcast, media, or other creative environment.
- Strong understanding of video and audio post-production workflows.
- Solid Linux/Unix systems administration experience, including confident use of the command line and Bash.
- Working knowledge of Windows and macOS administration.
- Experience writing and maintaining shell/Bash scripts to automate tasks and improve workflows.
- Strong analytical and problem-solving abilities with a proactive approach to fault finding.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities and deliver results within tight deadlines.
Desirable Skills & Experience
- Experience supporting Autodesk Flame and/or FilmLight Baselight environments.
- Familiarity with Avid Media Composer, Avid NEXIS, Pro Tools, and related post-production technologies.
- Understanding of enterprise storage systems and data management.
- Knowledge of film, television, or high-end post-production workflows.
Company Culture and Values
Molinare Creative Group prioritizes teamwork, passion, expertise, talent, and inclusion:
- Teamwork: Sharing skills and experiences to ensure excellence.
- Passion: Treating every project with respect and time.
- Expertise: Embracing a creative background to aim higher.
- Talent: Nurturing growth to do something meaningful.
- Inclusion: Expanding creativity and understanding by working with people from diverse backgrounds, cultures, and thinking styles.
What You'll Gain
- Opportunity to work with leading-edge post-production technology.
- Exposure to the UK's most exciting film and television projects.
- A collaborative and supportive working environment.
- Opportunities for learning, development, and career progression.
- The chance to make a genuine impact within a respected and innovative facility.
Location and Logistics
- Location: London - Soho, United Kingdom
- Department: Technology
- Commitment to Inclusion: The company is committed to an inclusive recruitment process and encourages candidates to request adjustments or accommodations if required.