About the role
Sperasoft is a leading game co-development company. They work closely with their partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords Studios, an international technical and creative services provider to the global video games industry and beyond. Game Development is their core competency, assisting partners throughout the whole process of developing high-quality AAA titles.
Responsibilities
- Processing complicated requests, network, hardware, and specific software troubleshooting.
- Computer ordering, construction, staging, OS, and software installation.
- Networking cabling, bundling, and troubleshooting.
- Server oversight and maintenance (without direct administration).
- Software, electrical, and cooling maintenance.
Requirements
Must Have:
- Knowledge in hardware, network, and software troubleshooting.
- Knowledge of Windows 7/8/8.1/10/11 troubleshooting.
- Understanding of Active Directory (user account management).
- Ability to write technical documentation precisely.
- Ability to provide end-user face-to-face and remote support; can-do service attitude and approach.
- Knowledge and understanding of PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively.
- Great English and Polish (both speaking and writing).
Would be an Advantage:
- Support experience in the game industry, including troubleshooting art software (Autodesk, Allegorithmic, Adobe, etc.).
- Basic knowledge of version control systems (Git, SVN, Perforce).
- Experience in the MS O365 cloud platform.
- Experience in remote user support and the ability to explain complex technical concepts in a user-friendly way.
- Experience with patch panel commutation and LAN cabling.
- Knowledge of Atlassian products (Jira, Confluence) or any other bug-tracking system.
- Commercial experience.
Benefits
- Working with an international team of world-class professionals on exciting and challenging projects.
- Learning & Development opportunities: mentoring, lectures, participation at industry conferences and events.
- Medical Care package.
- Sensibly flexible working hours.
- Breakfasts, snacks and fruits available during the day, tea and coffee machines.
- Friendly team.
- Additional benefits: Care Bonus to cover health, educational and safety needs, MyCafeteria, corporate parties and team buildings and many more.