THI

LiveOps Manager

Twin Harbour Interactive

PermanentRemote

Location

St. Julian's, Eastern Region

Experience

Senior

Posted

Posted today

Medium

Game Development

Department

Business & Operations

Type

Permanent

Skills Required

SQLTableauBI

About the Role

Role Overview

As a Senior LiveOps Manager for Supremacy: WW3, you are the architect of our live player experience. You will drive monetization and live operations for our competitive real-time strategy title, ensuring a thriving in-game economy while delivering exciting seasonal content to our global community. Reporting to the Lead Game Designer and the Head of LiveOps, you will sit at the vital intersection of design, product, and analytics to influence retention, conversion, and LTV.

Your Mission

Own the Live Ops Calendar: Execute a 4-month seasonal structure, coordinating mid-season drops, events, and sales across design, art, engineering, and marketing teams.
Drive Monetization Strategy: Design and iterate on offer structures, resource bundles, and seasonal IAP placements to maximize revenue while preserving long-term economy health.
Analyze & Iterate: Track key performance metrics like ARPDAU and payer conversion; design and run A/B tests to drive data-informed changes to event mechanics and pricing.
Support and Mentor: Support and mentor mid-level LiveOps Managers, fostering growth and defining efficient working models as our team scales.
Strategic Alignment: Partner with UA, Marketing, and Analytics teams to ensure growth initiatives and live ops moments are synchronized and performance-tracked.

Collaboration and Team Structure

This role forms part of the design team. You will report to the Lead Game Designer on a product level and to the Head of LiveOps organizationally. Day-to-day collaboration includes:

Lead Game Designer: Align closely on live ops strategy, monetization performance, and economy risks.
Game Design: Collaborate on and co-own design work for features and events with a strong monetization angle; this is a hands-on design role.
Analysts / Data Team: Work from shared dashboards, validate hypotheses, and turn data into monetization decisions.
Engineers & QA: Coordinate live ops delivery and ensure offer and event logic is implemented correctly.
UA / Marketing: Sync on campaign timing, offer alignment, and acquisition-to-monetization funnels; coordinate responses to real-world events and market trends to keep live ops moments relevant and timely.

You will be expected to hold your own in technical and creative conversations across all of these functions—not just receive output, but actively shape it.

Your Profile

5+ years of experience in live ops, product management, or monetization roles within the mobile/online F2P games industry.
Proven track record of managing live ops calendars with a measurable impact on revenue.
Strong understanding of F2P models, including IAPs, battle passes, and subscriptions.
Data-driven mindset with proficiency in SQL, Tableau, or similar BI tools.
Solid grasp of A/B testing methodologies and the ability to turn results into product strategy.
Professional fluency in English, with the ability to communicate complex technical and creative concepts to diverse stakeholders.
Demonstrated ability to mentor or develop junior and mid-level team members.

Nice-to-Have

Familiarity with real-time strategy (RTS) genres or similar deep F2P game genres.
Hands-on experience in game design—familiarity with how design decisions impact player behaviour and monetization.
Awareness of monetization models beyond IAP, including ad-based and subscription models.
Experience working in a multi-studio or international game development environment.

Why You'll Love Working With Us

A Global Team, A Shared Purpose: Our strength lies in our diversity. With over 30 nationalities represented across our two locations, we’re united by a shared passion for strategy games and a bold vision for the future.
Work Your Way: We support flexible hybrid work models that empower you to do your best work, whether you are in Hamburg or Malta.
Grow With Us: Our Career Path Framework and mentorship culture provide clarity and feedback. We invest in your growth with language courses, e-learning platforms, and support for conferences and training.
We’re Human First: We believe in building teams on trust, respect, and good humor. We engage in game nights, casual drinks, quiz nights, and karaoke to connect and support each other.