About the role
Company Description
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission.
Job Description
Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.
Responsibilities:
- Provide support to End Users through all available channels to ensure the highest level of service quality.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
- Manage IT equipment and keep stocks updated.
- Manage and prioritize support tickets using ITSM tools.
- Escalate unresolved issues to higher-level support teams when necessary.
- Develop and maintain knowledge base articles and technical documentation.
- Collaborate with other IT teams to implement and maintain IT solutions.
- Participate in projects to improve IT support processes and service delivery.
- Stay up-to-date with the latest technologies and industry best practices.
- Researching new solutions that will improve our everyday work in the organization.
Qualifications
- Minimum 2 years’ experience in a similar position.
- Basic knowledge of network devices (configuration and administration).
- Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
- Advanced knowledge of Windows and Apple’s OS.
- In-depth knowledge of a PC's hardware.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Meticulousness in performing given tasks.
Additional Information
- Application Deadline: 10/31/2026.
- Location: Vancouver, BC.
- Working Mode: In-office, full-time capacity.
- Position Type: Backfill.
- Estimated Pay Range: $74,700 - $102,700 CAD annually.
Health & Well-Being
- Company-paid medical healthcare (dental, vision, and mental).
- Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
- Paid leave: 26 days of vacation, 10 sick days, & 12 calendar holidays per year.
- RRSP with employer matching.
- Lifestyle Spending Account (LSA): $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
- Menstrual leave: employees who menstruate can take one extra day off when experiencing period pain.
- RED Parents Network: support for working parents, including childcare benefits, and family-friendly events.
- Flexible working hours.
Perks & Professional Growth
- Trainings, lectures, and courses: internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.
- A welcome pack filled with goodies: to help you feel right at home once you join the team.
Life in the Office
- Dog-friendly office: bring your pooch with you and look after them while working!
- Truly international working environment: a chance to meet and work with a diverse selection of people from all around the world.
- No dress-code: casual environment.