IT Support Technician

Location and Work Model

• Location: Seville, Spain
• Working Conditions: On-site basis, working 4-5 days a week from the hub.

Role Overview

This role provides dependable, hands-on support for people, devices, applications, and workplace technology. As a trusted first point of contact, the technician owns requests through resolution to help create a smooth, secure, and positive support experience.

Responsibilities

• Be employees' first point of contact via service desk, email, chat, and in person.
• Triage, prioritize, and own tickets in Jira through resolution, with accurate details and timely communication.
• Troubleshoot complex workstation, connectivity, and collaboration-tool issues across macOS, Windows, iOS, and Android; escalate with clear context when needed.
• Handle onboarding, offboarding, and device provisioning/deprovisioning.
• Administer identity and access tools: Google Workspace, Okta, JumpCloud, Microsoft 365.
• Configure and secure devices using endpoint-management tools (MDM).
• Support office connectivity, VPN, meeting rooms, and AV setups.
• Maintain organized equipment storage and accurate inventory records.
• Maintain documentation, runbooks, and knowledge-base articles.
• Use AI tools responsibly to speed up ticket handling and knowledge discovery.
• Spot recurring issues and drive process, automation, and self-service improvements.

Required Qualifications

• 2+ years of IT support or service desk experience.
• Experience with macOS, Windows, iOS, Android, peripherals, and business applications.
• Working knowledge of Google Workspace, Microsoft 365, Okta, Zoom, and endpoint management.
• Hands-on experience with Jira Service Management or a comparable ticketing platform.
• Experience using AI tools in IT operations with an understanding of responsible use, privacy, and human oversight.
• Strong troubleshooting, analytical, and organizational skills; able to work independently.
• A service mindset: empathy, patience, and good judgment in explaining technical topics clearly.
• Ability to adapt to a fast-paced environment and stay calm under pressure.
• Strong English communication skills.

Bonus Points

• Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar endpoint/network-management platforms.
• Basic scripting in PowerShell, Bash, or Python.
• IT service management, endpoint, cloud, or security certification.

Additional Information

• This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.
• Employment at Scopely is based solely on a person's merit and qualifications. Scopely provides equal employment opportunities and welcomes individuals from all backgrounds.