About the role
ES - Barcelona, Spain
Working Conditions
- Location: On-site in Barcelona, Spain.
- Schedule: 5 days a week from the hub.
Role Overview
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.
What You Will Do
- Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication
- Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android
- Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths
- Employee onboarding, offboarding, device lifecycle, and access processes
- Prioritize tasks based on impact and urgency
- Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
- Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
- Produce high-quality technical documentation, runbooks, standards, and knowledge-base content
- Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth
- Use AI responsibly to improve support while maintaining human oversight
- Support our AV/VC platform (Zoom)
What We’re Looking For
- At least 5 years of related IT support or service desk experience
- Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
- Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
- Hands-on experience with Jira Service Management or a comparable platform
- Experience with scripting and delivering process improvements or automation
- Strong English language skills are required for this role as we have a highly diverse and global business
- Excellent interpersonal and communication skills and the ability to deal with users at all organizational levels
- Decision making, time management, planning, communication, and end user service skills
Bonus Points
- Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms
- Experience building prototypes, test cases, or small automation solutions
- Relevant IT service management, cloud, endpoint, or security certification
Additional Information
- Submission: Please submit your CV in English.
- Privacy/Background Checks: This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.
- Diversity and Inclusion: At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!