Head of QA

Mission

Join us as Head of QA on our existing and upcoming games! For fifteen years, the Supremacy Franchise has earned its players' trust one campaign at a time - over 90 million players lifetime, 2.2 million monthly active users, and 300,000+ concurrent commanders at peak. The franchise spans four live titles. Each has its own community, its own codebase history, and its own technical challenges.

Our engineering direction is built on four principles:

• Shipping: deliver more value to players, faster
• Stability: everyone owns the quality of what they ship
• Security: proactive and measurable, a design consideration not an afterthought
• Sustainability: healthy teams ship better games; we build for the long term, not the deadline.

Quality is where Stability becomes real - defining "done" to include quality, testing early and often, and treating incidents as learning, not blame. As Head of QA, you own the answer to one question across four live titles: is this actually ready for players? You're the person who makes sure quality is a voice in the room before commitments are made, not a fire drill after they are. This is a leadership role reporting directly to the VP Technology. You lead the QA discipline - QA Leads, Specialists, and Automation Engineers - and you own the career frameworks, performance, and quality bar for QA across the franchise. You partner closely with the Heads of Disciplines and Heads of Product.

Responsibilities

• Coach and grow the QA Leads: Build each title's QA Lead into someone who can run their own team's capability and autonomy.
• Own QA staffing across all titles: Allocate coverage where it matters and surface coverage gaps and single points of failure before they become crises.
• Set and hold the product and player quality bar: Define what quality means for the player experience, distinct from code quality, across Android, iOS, and web.
• Own careers and performance for QA: Manage the career frameworks, performance, and growth of every QA engineer and lead across the franchise.
• Define the QA operating model: Establish structures, processes, and tools kept light enough to move fast and robust enough to hold standards across all four titles.
• Make quality risk visible early: Act as the player's advocate in cross-department conversations.
• Push QA automation forward as a core priority: Drive the franchise toward automating everything that can be automated; set the automation strategy and hold teams to advancing it.
• Make QA data-driven: Move QA from gut feel to evidence, backed by metrics like defect density, test coverage, and escape rate.
• Own external testing partners and vendors: Build and manage the relationships that scale coverage up and down and hold partners to the same quality bar as in-house teams.

Requirements

• Proven experience leading QA at scale across multiple teams, products, or titles.
• Expertise in building and coaching QA leads and managers, focusing on growing their judgment and autonomy.
• Capable of defining test strategies, coverage standards, and quality gates that stick across direct reports as well as partner teams.
• Deep fluency in metrics like defect density, escape rate, and coverage to shape team workflows and funding.
• Experience driving QA automation as a strategy, with an understanding of where automated frameworks yield ROI and where manual testing remains essential.
• Ability to make quality risk legible to non-QA stakeholders and influence cross-departmental trade-offs.
• Trusted, straight-talking communication style.
• Experience managing external testing partners and vendors, scaling capacity while maintaining quality standards.
• Experience with live-service games, ideally F2P or long-running titles.
• Fluent English language skills, verbal and written.

Nice to Have

• Firsthand experience testing across frontend, backend, and game server, and across both mobile and web.
• Experience integrating AI into QA workflows, such as automated test generation, AI-assisted triage, or evaluation.
• Experience holding a quality standard across a mix of shared and independent codebases.

Tech Stack

• C#
• JavaScript/HTML5
• Java
• PHP

Benefits and Perks

• Global Team: A diverse team with over 30 nationalities represented.
• Flexible Work: Hybrid work models with studios in Hamburg’s St. Pauli district and San Ġiljan, Malta.
• Professional Growth: Career Path Framework, mentorship culture, language courses, e-learning platforms, and support for conferences and training.
• Culture: A human-first approach featuring game nights, casual drinks, quiz nights, and karaoke.

Employment Details

• Department: IT
• Location: Hamburg (St. Pauli) and San Ġiljan, Malta
• Employment Type: Permanent, Full-time
• Remote Status: Hybrid