Community Manager
Role Overview
Scopely is seeking a Senior Community Manager for the Marvel Strike Force team within the Live Games division. This position is available on a remote basis (Canada) or a hybrid basis (Mexico City, Mexico). Marvel Strike Force is a squad-based Hero Collector RPG featuring Marvel Universe characters.
What You Will Do
- Own the relationship between the studio and the player community, serving as the voice of the game in community channels and the voice of the community inside the studio.
- Act as a trusted advisor on player experience for Product and studio leadership.
- Engage daily with players (F2P, RCs, and VIPs) across all community channels, setting the standard for authentic, high-quality engagement.
- Transform community sentiment, emerging trends, and actionable feedback into strategic insights and recommendations to shape product decisions.
- Drive player communication strategy for major launches, sensitive topics, and high-impact moments.
- Create and deliver player communications across multiple formats, including blogs, videos, social media, and in-game messaging.
- Maintain honest communication regarding bugs, known issues, and incidents.
- Manage the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs that foster belonging and connection.
- Partner proactively across the studio and with external partners throughout feature development, launches, and releases to ensure player needs are represented.
- Close the loop by informing the community when studio actions are taken based on player feedback.
- Mentor Community Managers by sharing knowledge, improving processes, raising communication standards, and assisting with team growth.
What We're Looking For
- 5+ years of experience in community, social, or player engagement.
- Experience managing community programs for live-service games.
- Strong judgment in player communication, prioritization, and escalation handling.
- Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience departments.
- Strong written and editorial instincts with the ability to adapt tone to different player situations.
- Ability to translate player sentiment into actionable recommendations.
- Data-informed mindset with experience using engagement and feedback signals to improve outcomes.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment.
Bonus Points
- Experience with large midcore, live-operated F2P mobile games.
- Strong collaborative approach with Marketing, Product, and Player Experience partners.
- Experience supporting creator programs and community-led content initiatives.
About Scopely
Scopely is a leading global interactive entertainment company and video game developer. Its portfolio includes MONOPOLY GO!, Pokémon GO, Stumble Guys, Star Trek Fleet Command, MARVEL Strike Force, WWE Champions, the Scrabble franchise, and Yahtzee With Buddies. Operating across mobile, web, PC, and console, the company leverages its proprietary technology platform, Playgami, to support its global team and operations. Scopely is recognized as a top mobile games company globally, with over $10 billion in lifetime revenue and a culture focused on innovation and meaningful community connections.